Privacy Policy

1.Who We Are

Selvo is an e-commerce email marketing and retention agency that builds and manages email marketing systems for e-commerce brands.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

2.Information We May Collect

Depending on how you interact with our website and services, we may collect information such as:

• Your name
• Email address
• Phone number
• Company or business name
• Information you provide when contacting us
• Information you provide when booking a call
• Information about your business and email marketing needs
• Technical information about your device and website usage where applicable

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3.How We Collect Information

We may collect personal information when you:

• Contact us by email or phone
• Submit information through our website
• Book a strategy call with us
• Become a client of Selvo
• Otherwise communicate or interact with us

We may also automatically receive certain technical information when you visit our website, depending on the cookies and other technologies currently used on the website.

4.How We Use Your Information

We may use your personal information to:

• Respond to your questions and inquiries
• Communicate with you about our services
• Schedule and manage calls or meetings
• Provide and manage our services
• Communicate with existing clients
• Improve our website and services
• Maintain the security and functionality of our website
• Comply with legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy without an appropriate legal basis.

5.Legal Bases for Processing

Where applicable under the General Data Protection Regulation (GDPR), we process personal data based on one or more of the following legal grounds:

• Consent — where you have given us permission to process your personal data for a specific purpose.
• Contract — where processing is necessary to enter into or perform a contract with you.
• Legitimate interests — where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.
• Legal obligation — where processing is necessary for us to comply with applicable laws or regulations.

6.Email Communications

If you provide your contact information or become a client, we may use your information to communicate with you about our services, your account, or our business relationship.

Where marketing communications require consent, we will obtain that consent before sending them.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us directly.

7.Client Data and E-commerce Customer Data

As part of our services, Selvo may process personal data on behalf of e-commerce clients.

In these circumstances, the e-commerce business may be the data controller, while Selvo may act as a data processor or service provider, depending on the specific services and contractual arrangements.

The relevant e-commerce client remains responsible for determining the purposes and means of processing its customers’ personal data.

Where required, Selvo will process such data according to the client’s instructions and applicable data protection requirements.

8.Sharing Personal Data

We do not sell your personal data.

We may share personal data with service providers and other third parties where necessary to operate our website, provide our services, communicate with you, or fulfill legal obligations.

Where third-party service providers process personal data on our behalf, we take reasonable steps to ensure that appropriate data protection measures are in place.

We do not share personal information with third parties for their own unrelated marketing purposes without an appropriate legal basis.

9.Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

The specific retention period may vary depending on the type of information and the reason it was collected.

10.International Data Transfers

Some service providers we use may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws and that appropriate safeguards are in place where required.

11.Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12.Your Data Protection Rights

Depending on your circumstances and applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing
• Request data portability
• Withdraw consent where processing is based on consent

You may exercise your rights by contacting us at team@selvodigital.com.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has been processed unlawfully.

13.Cookies

Our website may use cookies and similar technologies.

Cookies may be used to provide essential website functionality and, where applicable, to understand how visitors use our website or support other website functionality.

For more information about how we use cookies and how you can manage your preferences, please see our Cookie Policy.

14.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or data processing practices.

When we make changes, we will update the “Last updated” date at the top of this page.

15.Contact Us

If you have any questions about this Privacy Policy or how Selvo handles personal data, please contact us: